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Solveering™ LLC Policies

Implied Policies

When dealing with us, we expect adherence to some basic principles. On this page we will briefly present these policies and a short explanation behind each.

Rates & Fees

In general, all project will either be based on an hourly rate or a fixed rate (where the anticipated work can be reasonably well estimated in advance). Our hourly rates will depend on the type of work performed and will (as a general rule of thumb) lie somewhere between $25 and $125 per hour. We are fully aware that freelancers will often perform similar types of projects (in some rare cases even of similar quality) for a lot less. Our rates are based on a median annual wage for a degreed engineer in the USA (where all our staff resides) and is competitive in that regard.
We generally require an hourly fee base for any work that has a large amount of development or uncertainty associated with the project. Software development and simulation work certainly falls in this category as does manufacturing of prototypes where several steps are required (such as for example making molds and casting multiple parts). Simple 3D prints, machining, CAD rework and similar are possible projects that allow a fixed price. In any case, we are happy to discuss both general concepts and ideas in advance and provide you with a detailed proposal once the project becomes feasible.

2020 and later:

New starting in January 2020, we will require that all new projects that are considered development projects (where a large portion of the work only becomes understood as the project evolves) will be considered on an hourly-fee basis only. Fixed fee projects will be limited to those where a clear amount of work can be anticipated (such as for example cases where a CAD model is available and the physical parts need to be prototyped). All projects that involve software development and simulation work shall be considered development projects (with some exceptions). We are happy to provide estimates on the amount of time to develop items, but, due to the inherent uncertainty, need to insist on having hourly compensation where applicable. The process by which we can be reached and all other aspects stay the same, this is merely to notify interested parties of this new policy.

Detailed Proposals

We would be happy to provide you with a Proposal (in response to a Request For Proposal, "RFP", using our contact page or even simply an email) though we ask that you first provide any important information during initial conversations (likely over the course of multiple emails) so that we can justify allocating time to writing the proposal (which can take several hours). If we receive inquiries for work, we expect that these are serious inquiries otherwise we are likely to ignore future requests from the same source. If you are on a tight budget (isn't everyone?), we fully understand but would appreciate it if you could share this information with us. Far too often there is a large discrepancy between what clients feel a project should cost and the reality of how many hours will go into providing the gizmo you just invented. See these links for some thoughts:
How Long does it take to code a simple app What makes the cost of CNC machining parts different

Project Continuations

We would love nothing more than to have a continuing, ongoing relationship with our customers. Nevertheless, projects come to an end and people move on to other things. There is nothing wrong with that. However - and perhaps because of this - we are adopting the policy whereby we consider a project closed and completed 30 calendar days after submitting any deliverables agreed upon. If we do not hear within this timeframe from the client that something is incomplete, missing or otherwise not as was intended, we shall consider any requests for additional effort after this timeframe as a new task/project with any associated fees and similar to be anticipated. This does not mean that we cannot (or usually charge for) provide simple or quick fixes, files that have been generated or similar items. But we do want to avoid cases where a client comes back to us a year later with drawings of a part that we provided only to insist that some 'minor revision' should have been done in the first place... please review what we provide to you in a timely manner and let us know if there is any way we can improve upon the work that was provided. In some cases, it takes longer to review the work due to holidays, travel or similar. Not a problem, but please let us know well in advance and provide a reasonable timeframe for when any review will be completed.

Emails

If you send us an email or use our contact page we WILL respond to your inquiry, usually within 24hours (usually within a hour or less if you live in the central US time zone). During holidays and similar this may take slightly longer, though that should be rare. If you have not received a response within this timeframe, please check your spam folder. 9 out of 10 times our email will end up in your spam folder if you have a restrictive filter. If you do receive our email but don't like the answer, please let us know and perhaps provide options to reconsider. If we do not hear back from you we will assume you did not receive our email or are too lazy to reply (just kidding, well..., kind of) and will probably start bothering you with a lot of additional 'did you get our previous email?' inquiries. Even if your inquiry is about something we can't/don't do, we will let you know - unless it's spam, then we'll ignore you and block your IP address.

Warranty of Work

The policy on warranty is quite simple: The work is performed on a best-effort basis but without explicit warranty of any kind. We are happy to revise or otherwise append the work performed, perhaps with validating simulations or test samples or similar, if and where applicable, but it needs to be understood that extra work is billed on such basis. The reason behind this policy is quite straight forward: if there is a contractual obligation to meet certain goals, then we will meet them or expect not to be paid. If those goals are only defined after something was completed but 'not quite' what the client expected (but did not define in advance), then it can hardly be considered fair to blame us for not meeting a goal we were not made aware of.

Quality of Work

We will do our best to provide you with work that meets or exceeds your expectations. Should we fail to meet your expectations, please let us know so that we can discuss a way to resolve the issue.

Payment terms

Any work invoiced is expected to be paid Net 30 (calendar) days after receipt of the invoice -unless specifically agreed to in writing prior to commencement of the project. We will ask for confirmation of receipt of the invoice but that is not the deciding factor. If our email gets stuck/disregarded by your spam filter, that is not something we have control over. Late payments will initially be pointed out and then charged at an additional, compounded 10% per month late fee for repeated occurrences.

Privacy

We do not collect any private information from visitors. We don't sell customer information - ever. If you purchase software from us, we store the name provided by PayPal together with email address and license information. If you contract us for Engineering related work, we collect any necessary information that allows us to perform the contracted services. We are not in the business of working with or selling user data but if you feel that we have somehow received information in some form from or about you, contact us and we will irretrievably delete anything we may have/are aware of.

Last updated: December 8, 2020